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Terms of Service

Last updated: 25 March 2026  ·  ACE Hotels Trading Ltd T/A ABC Hyde Park Hotel

About These Terms

These Terms of Service govern your use of the ABC Hyde Park Hotel website at abchydeparkhotel.co.uk and any reservation you make with us, whether online, by telephone, by email or through a third-party booking platform.

By using our website or making a reservation, you agree to these terms. Please read them carefully. If you do not agree, please do not use our website or services.

ABC Hyde Park Hotel is operated by ACE Hotels Trading Ltd, registered in England and Wales. Registered address: 119–121 Sussex Gardens, Paddington, London W2 2RU. VAT No: GB 242 142 840.

Reservations & Confirmation

All bookings are provisional until confirmed in writing by us and secured with a valid payment method. A booking confirmation email constitutes acceptance of your reservation.

You must be at least 18 years of age to make a reservation. By making a booking, you confirm that you are authorised to provide the personal and payment details submitted, and that all information provided is accurate.

We reserve the right to refuse or cancel any reservation at our sole discretion, for example where we reasonably believe a booking has been made fraudulently or in violation of these terms.

Rates & Pricing

All rates displayed on our website are per room per night and include VAT at the current applicable rate. Rates are subject to change without notice until a booking is confirmed.

Our best rate guarantee applies to direct bookings only. If you find a lower rate for the same dates, room type and conditions on a third-party platform after booking direct, please contact us within 24 hours of booking and we will endeavour to match it.

Continental breakfast is available at £8 per person per day. On certain promotional rates, breakfast may be included as complimentary. Please check your booking confirmation for details.

Payment

A valid credit or debit card is required to secure all reservations. The card used for payment must be presented upon arrival. We accept Visa, Mastercard, American Express and Maestro.

For advance purchase rates, full payment is charged at the time of booking. For standard rates, payment may be taken at check-in or check-out as agreed at the time of booking.

Bank transfer payments are accepted upon prior agreement with our team. Transfers must reference your booking number and be received prior to arrival. Proof of transfer does not constitute receipt of funds — we require cleared funds before check-in can be confirmed.

Online payments are processed securely by Stripe. We do not store your card details. By making a payment through our website, you agree to Stripe's terms of service.

Cancellation Policy

Standard Rate: Cancellations made more than 48 hours before the scheduled arrival date (from 2:00 pm) will incur no charge. Cancellations made within 48 hours of arrival, or non-arrivals, will be charged 100% of the first night's rate.

Advance Purchase (Non-Refundable): Reservations on an advance purchase rate are non-refundable in full from the time of booking. No refunds or date changes are permitted under any circumstances.

No-Show Policy: If you do not arrive on the first night of a multi-night booking, the room will be released for the remaining nights and cancellation charges will apply to the first night.

Cancellations must be made in writing by email to info@abchydeparkhotel.co.uk or by calling +44 20 7706 4660. The date and time of receipt of your cancellation will determine which policy applies.

Check-In & Check-Out

  • Check-in: from 2:00 pm. Early check-in is subject to availability and may be chargeable.
  • Check-out: by 11:00 am. Late check-out is subject to availability and may be chargeable.
  • Valid photo identification (passport or national ID card) is required at check-in for all guests, in accordance with the Immigration (Hotel Records) Order 1972.
  • The credit or debit card used to make the booking must be presented at check-in.

Guest Conduct & Hotel Rules

We ask all guests to respect the comfort and wellbeing of fellow guests and staff. The following apply throughout your stay:

  • Quiet hours are observed between 10:00 pm and 8:00 am
  • Smoking is strictly prohibited throughout the hotel, including rooms and any indoor areas
  • Pets are not permitted on the premises
  • Guests are responsible for any damage caused to hotel property during their stay and will be charged accordingly
  • Children under 18 must be accompanied by an adult guest staying in the same or an adjoining room
  • Visitors to guest rooms must be registered at reception and must not stay overnight unless booked as additional guests

We reserve the right to request that any guest vacate the premises immediately, without refund, if their conduct is deemed disruptive, threatening or in violation of these terms or applicable law.

Liability

We take reasonable care to ensure the accuracy of information on our website, but we do not guarantee that it is complete, accurate or up to date. We reserve the right to correct errors or omissions at any time.

We are not liable for any loss or damage arising from your use of our website, including but not limited to loss of data, loss of revenue, or indirect or consequential loss, except where such liability cannot be excluded by law.

We maintain appropriate public liability insurance. Our total liability to any guest in connection with their stay shall not exceed the total amount paid for that stay.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Intellectual Property

All content on this website, including text, images, logos and design, is owned by or licensed to ACE Hotels Trading Ltd and is protected by copyright. You may not reproduce, distribute or use any content without our prior written consent.

Third-Party Booking Platforms

If you book through a third-party platform (such as Booking.com, Expedia or Airbnb), the terms and cancellation policies of that platform may differ from those stated here. In all cases, the hotel's house rules and guest conduct policies apply regardless of booking source.

Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your stay with us shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms of Service at any time. The date shown at the top of this page indicates when they were last revised. Continued use of our website or services following any changes constitutes acceptance of the updated terms.

Contact Us

For any questions about these terms, please contact us:

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